Who we are
Our website address is: http://www.accessibleaccommodation.net
What personal information do we collect?
Accessible Accommodation Specialists only collects personal information that is reasonably necessary to conduct our functions and activities.
Our functions and activitiesspecialists disability accommodation and disability support services.
We collect personal information from our clients and their families or guardians, suppliers and contractors, members, employees, volunteers and other contributors to the business.
The types of personal information we collect may include:
- health information
- mailing and street addresses
- email addresses, telephone numbers, social media and other telecommunications identifiers
- age and birth date
- lifestyle factors such as cultural background and individual life goals and plans
- banking details
- profession, occupation or job title
- internet cookies about your experience with our website or intranet.
How we collect your personal information
When we collect your personal information, we will take reasonable steps to tell you why the information is collected, where it is stored, to whom it is usually disclosed and any law requiring the collection.
We may collect personal information from you:
- during conversations with you
- when you apply for, or engage in our services
- through your access to, and use of, our email, website or intranet.
Unless it is unreasonable or impracticable to do so, we will collect your personal information directly from you and seek your consent to use and disclose it for a primary purpose.
Where it is unreasonable or impracticable to obtain your consent, we may collect your personal information from someone else such as:
- a responsible person such as your family member, support worker or guardian
- other organisations, government agencies or law enforcement bodies that we engage with regarding our functions and activities in relation to you.
If we receive your personal information from someone else without asking for it, and:
- we could not have collected the personal information ourselves or it is contained in a Commonwealth record, we will (if lawful) destroy it or ensure that it is de-identified
- we could have collected the personal information ourselves, we will handle it as though we had collected it in accordance with this Policy.
We may also collect your personal information without your consent in other cases such as where:
- we think it is necessary to lessen or prevent a serious threat to a person’s life, health or safety
- we suspect that unlawful activity or serious misconduct has occurred in relation to our functions or activities
- we think it is necessary for legal proceedings in a court or tribunal or a confidential alternative dispute process such as mediation.
Collecting sensitive information
“Sensitive information” is a special type of personal information which includes racial and ethnic information, religious beliefs, sexual preferences and health information.
Health information includes information or an opinion about your:
- mental health
- genetics and biometric information.
In general, we will not collect your sensitive information unless you have consented and the information is reasonably necessary for, or directly related to, our functions or activities or the collection is required by law.
How we will use and disclose your personal information?
Accessible Accommodation Specialists will not share, sell, rent, use or disclose your personal information other than as described in this Policy.
How you can access your personal information?
You may access your personal information held by us on request. However, if one of the grounds allowed under the Act for refusing access exists, we may not allow access.
Where we provide you with services under a contract with a government department or agency, you may also be able to request information via a Freedom of Information request.
If you advise us that personal information we hold about you is incorrect, incomplete, inaccurate or irrelevant, we will amend it unless one of the grounds for refusal allowed under the Act exists.
How to make a privacy complaint:
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
If you believe that your privacy has been breached, or you wish to access or correct your personal information or you wish to make an FOI request, please email us at email@example.com or phone 0406 754 263. Alternatively, you can write to us at:
Accessible Accommodation Specialists
PO Box 1349,
Hawksburn, Victoria 3142